TicketClick Privacy Policy
TicketClick is committed to transparency in regard to how we treat personal and business information that is collected through our ticketing and registration services.

What this Privacy Policy Covers

  • This Privacy Policy covers how TicketClick treats personally identifiable information and all other private information collected on the TicketClick ticketing and registration system, whether that information is collected via the TicketClick website, mobile service, or other.
  • This privacy policy does not apply to the practices of event producers, event organizers, and/or third party companies that TicketClick does not own or control.

Collection and Use of Personal and Financial Information

  • You can visit the TicketClick website and browse events without revealing any personal information. However, TicketClick needs certain personal information if you wish to sell tickets for an event, or purchase tickets or register for events through its system.
  • Where required, this information may include your personal contact information and/or your company contact information, and possibly credit card information as applicable. TicketClick may use this information to contact you about an event you set up, or about tickets you have purchased.
  • Your user name, contact name, TicketClick login, or alias may be publicly displayed and connected to your activity on TicketClick. The public may view the date you set up your TicketClick account, comments you post on your TicketClick profile or events, your profile information, and events you have listed on the website.
  • TicketClick will never sell your information.
  • However, if you purchase tickets or register for an event through the TicketClick system, your personal contact information will be provided to the organizer of the event you purchased tickets to or registered for. TicketClick has no control over what an event organizer does with your information, and this privacy policy does not apply to the practices or actions of event organizers. An event organizer may choose to use analytic tools or click-through tracking from their event pages.
  • By setting up an event, or purchasing tickets or registering for an event through the TicketClick system, you voluntarily provide TicketClick with your personal information, and you consent to the collection and use of the information in accordance with this privacy policy.

Collection and Use of Non-Personal Information

  • TicketClick automatically receives and records non-personal information on our server logs from your browser including your IP address, cookie information, and the page you requested when you visit TicketClick.com or its mobile service. We may use this information to better serve you by providing a customized shopping experience.

Third Party Websites and Services

    • TicketClick employs other companies and individuals to perform tasks and functions on our behalf, and we need to share your information with them to provide our services to you. Examples include, but are not limited to, fulfilling orders via sending postal mail and e-mail, processing credit card payments, handling billing disputes and collections, and providing customer service.
    • Some TicketClick features include access to, and integration with, social media tools that allow you to manage content, access social media, and post content on social network platforms (for example Facebook and Twitter). Additionally, the TicketClick website may contain links to, and integration with, websites that are controlled by third parties. Access to such third party services, which may include, without limitation, social media, social network platforms, payment processing services and other payment intermediaries or websites, etc. are provided to you as a convenience, and TicketClick is not affiliated with or responsible for the content, action, or performance of any linked website or other third party service. You use such websites and services at your own risk. Any third party service accessed from the TicketClick website is independent from TicketClick, and TicketClick has no control over. TicketClick assumes no responsibility for the content, privacy policy, terms of use, and practices of such third party websites or services.
    • TicketClick reserves the right to terminate the ability of any third party service to link to, integrate, or interact with any of the TicketClick features at any time, with or without notice, and at the sole discretion of TicketClick. TicketClick accepts no responsibility for reviewing changes or updates to, or the quality, content, policies, nature or reliability of, any Third Party Services.

    When TicketClick Will Release Personal Information to a Third Party

      • TicketClick may release your personal information to a third party in order comply with a subpoena or other similar legal procedure. Additionally, TicketClick may release your information when we believe in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate or take action regarding illegal activities, suspected fraud, or violations of the TicketClick Ticket Seller Terms and Conditions and/or the Ticket Buyer Terms and Conditions.
      • TicketClick may disclose personally identifiable information to parties in compliance with our Copyrights and Intellectual Property Policy. TicketClick, in our sole discretion, in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity, may disclose name, address, country, phone number, email address and company name.

      Contact from TicketClick

      • On occasion, TicketClick will send you messages via email. Some messages from TicketClick are service-related and required for users with accounts on TicketClick. Examples of service-related messages include, but are not limited to a welcome/confirmation email when you register your account, your order confirmation, notices of a change in your event, or correspondence with the TicketClick support team.
      • Additionally, TicketClick may provide you with newsletters regarding upcoming events, new and existing TicketClick features, or other information. You will always have the ability to easily opt out of any such newsletters.

      Cookies

      • TicketClick may use "Session Cookies", which are deleted when you close your web browser or complete your browsing session.
      • A cookie is a small piece of information that is placed on your computer when you visit certain websites, including the TicketClick website. To learn more about cookies and how they are used, see http://www.cookiecentral.com.
      • TicketClick uses Session Cookies to:
        1. Make our website work as efficiently as possible.
        2. Administer services that allow you to list events on the TicketClick system and to purchase tickets to or register for events listed on the TicketClick website.
        3. Most browsers allow you to turn off cookies. To do this look at the “help” menu on your browser. Switching off cookies may restrict your use of the website and/or delay or otherwise affect the way in which it operates.

      Your Consent

      • By using the TicketClick system to list an event for ticket sales, or by purchasing tickets or registering for an event, you consent to the terms of this policy. If you do not consent to the collection, use, or disclosure of your personal information as outlined in this policy, please do not provide any personal information to TicketClick or on TicketClick.com.

      Security

      • No transmission of data over the Internet can be considered 100% secure. However, TicketClick takes every reasonable precaution to protect your personal information, privacy, and security. TicketClick uses industry-standard SSL-encryption to protect data transmissions (including credit card transactions), firewalls to protect against unauthorized intrusion to our databases, access control procedures, and physical security measures, all aimed at protecting your information.

      Changes to this Privacy Policy

      • TicketClick may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of the TicketClick system and website after any such amendments signifies your acceptance thereof.

      Question or Suggestions

      • If you have questions or suggestions about this privacy policy, or your own personal information, please e-mail us at support@ticketclick.com.

      General Data Protection Regulation (GDPR)

      If you are a resident of the European Union ("EU"), United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the "GDPR") with respect to your Personal Data, as outlined below.

      For this section, we use the terms "Personal Data" and "processing" as they are defined in the GDPR, but "Personal Data" generally means information that can be used to individually identify a person, and "processing" generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure. Company will be the controller of your Personal Data processed in connection with the Services. Note that we may also process Personal Data of our customers' end users or employees in connection with our provision of services to customers, in which case we are the processor of Personal Data. If we are the processor of your Personal Data (i.e., not the controller), please contact the controller party in the first instance to address your rights with respect to such data.

      If there are any conflicts between this section and any other provision of this Privacy Policy, the policy or portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following applies to you, please contact us at support@ticketclick.com.

      What Personal Data Do We Collect From You?

      We collect Personal Data about you when you provide such information directly to us, when third parties such as our business partners or service providers provide us with Personal Data about you, or when Personal Data about you is automatically collected in connection with your use of our Services.

      Information we collect directly from you: We receive Personal Data directly from you when you provide us with such Personal Data, including without limitation the following:

      • First and last name
      • Company name
      • Email address
      • Mailing/Billing address
      • Telephone number
      • Transaction and payment data

      How Do We Use Your Personal Data?

      We process Personal Data to operate, improve, understand and personalize our Services. For example, we use Personal Data to:

      • Create and manage user profiles
      • Communicate with you about the Services
      • Process orders
      • Contact you about Service announcements, updates or offers
      • Provide support and assistance for the Services
      • Personalize website content and communications based on your preferences
      • Respond to user inquiries
      • Fulfill user requests
      • Resolve disputes
      • Protect against or deter fraudulent, illegal or harmful actions
      • Enforce our Terms of Service

      We will only process your Personal Data if we have a lawful basis for doing so. Lawful basis for processing include consent, contractual necessity and our "legitimate interests" or the legitimate interest of others, as further described below.

      Contractual Necessity: We process the following categories of Personal Data as a matter of "contractual necessity", meaning that we need to process the data to perform under our Terms of Service with you, which enables us to provide you with the Services. When we process data due to contractual necessity, failure to provide such Personal Data will result in your inability to use some or all portions of the Services that require such data.

      Legitimate Interest: We process the following categories of Personal Data when we believe it furthers the legitimate interest of us or third parties. Examples of these legitimate interests include:

      • Operation and improvement of our business, products and services
      • Marketing of our products and services
      • Provision of customer support
      • Protection from fraud or security threats
      • Compliance with legal obligations
      • Completion of corporate transactions

      Consent: In some cases, we process Personal Data based on the consent you expressly grant to us at the time we collect such data. When we process Personal Data based on your consent, it will be expressly indicated to you at the point and time of collection.

      Other Processing Grounds: From time to time we may also need to process Personal Data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.
      We share Personal Data with vendors, third party service providers and agents who work on our behalf and provide us with services related to the purposes described in this Privacy Policy or our Terms of Service. These parties include:

      • Payment processors
      • Fraud prevention service providers
      • Hosting service providers
      • Co-location service providers
      • Telecommunications service providers

      We also share information with third parties when you have given us consent to do so (as indicated at the point such information is collected).
      We also share Personal Data when we believe it is necessary to:

      • Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies
      • Protect us, our business or our users, for example to enforce our terms of service, prevent spam or other unwanted communications and investigate or protect against fraud
      • Maintain the security of our products and services

      How Long Do We Retain Your Personal Data?

      We retain Personal Data about you for as long as you are a customer. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation.
      Afterwards, we retain some information for marketing and promotional activities, unless you have opted out of such promotions.

      What Security Measures Do We Use?

      We seek to protect Personal Data using appropriate technical and organizational measures based on the type of Personal Data and applicable processing activity.

      What Rights Do You Have Regarding Your Personal Data?

      You have certain rights with respect to your Personal Data, including those set forth below. For more information about these rights, or to submit a request, please email suppport@ticketclick.com. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need you to provide us with additional information, which may include Personal Data, if necessary to verify your identity and the nature of your request.

      • Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data.
      • Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data.
      • Erasure: You can request that we erase some or all of your Personal Data from our systems.
      • Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Services.
      • Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
      • Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes.
      • Restriction of Processing: You can ask us to restrict further processing of your Personal Data.
      • Right to File Complaint: You have the right to lodge a complaint about Company's practices with respect to your Personal Data with the supervisory authority of your country or EU Member State.

      Transfers of Personal Data:
      The Services are hosted and operated in the United States ("U.S.") through Company and its service providers, and laws in the U.S. may differ from the laws where you reside. By using the Services, you acknowledge that any Personal Data about you, regardless of whether provided by you or obtained from a third party, is being provided to Company in the U.S. and will be hosted on U.S. servers, and you authorize Company to transfer, store and process your information to and in the U.S., and possibly other countries.

      What If You Have Questions Regarding Your Personal Data?

      If you have any questions about this section or our data practices generally, please contact us at support@ticketclick.com.

      Current Privacy Policy published May 25th, 2018.